If you would like to return your order, please contact us using the Contact Us form, or by email at firstname.lastname@example.org within 14 days of receiving your order. Items purchased in store are non-refundable. Please note that we are unable to exchange or refund items that have been sold in sale and personalised (e.g. engraving) or Preowned (also known as Preloved) modified in any way, including sizing to fit, unless they are defective or faulty. We are unable to accept returns of bespoke items or special orders for items that we do not normally have in stock. Items should be returned to us in store or by Royal Mail Special Delivery or a Courier within 14 days of notifying us that you wish to return them. It is your responsibility to arrange adequate insurance for the goods returned.
Please be aware we do not accept returns of earrings for hygiene reasons.
Please send items to the following address: Starlon 35A Central Avenue West Bridgford Nottingham NG2 5GQ
When returning items to us, please retain proof of postage as we cannot accept responsibility for parcels lost in transit. All items must be returned in an unused, re-saleable condition along with the original packaging and proof of purchase. Items meeting these requirements will be refunded. You, as the customer, are responsible for the costs of returning your item(s). Please note that we do not accept liability for your items if they are posted using an alternative postage method to the ones mentioned above. If the returned item is faulty, incorrect or damaged in transit, we will offer you a replacement or a full refund (including postage costs) to your original payment method, providing there is no evidence of accidental damage after the item has been delivered. If you request a refund, your original payment method will be credited. Please allow up to 14 working days for this.